1. Cooling-Off Period
As per the Consumer Protection Act, you are entitled to a 7-day cooling-off period for non-defective items purchased online.
If you choose to return a product during this time:
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It must be unopened, unused, and in original saleable condition
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Devices must not have had a SIM card inserted or been connected to Wi-Fi
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The return must be at the customer’s expense
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Shipping fees are non-refundable
We reserve the right to decline returns if the item is not in its original condition.
2. Incorrect Product Delivered
If the incorrect product was delivered:
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Do not open or use the item
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Contact us within 48 hours of delivery
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We will arrange free collection and ship the correct product
If the product has been opened or damaged, we may reject the return.
3. Defective Products
If a device is found to be defective within 6 months of purchase (excluding software-related issues), we will facilitate a repair, replacement, or refund after assessment.
📌 Important Notes:
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All devices are covered under the manufacturer’s (OEM) warranty
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Warranty periods and support are governed by the OEM, not Cellularfin
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Most warranty periods begin on the first SIM activation date, not the invoice date
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Cellularfin will help facilitate the repair process, but outcomes depend on the OEM’s assessment
If the product is found not to be defective, or has been damaged due to misuse (e.g., water, scratches, third-party repairs), you will be liable for courier and diagnostic costs.
4. Exchange Policy
Where an exchange is approved:
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We will aim to replace with the same model and colour
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If unavailable, we may provide a device of equal value or a credit voucher
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Pre-owned or demo units carry a 7-day return policy, unless stated otherwise
5. Refund Process
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Devices must be returned in full packaging and original condition
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The product will be assessed before any refund is processed
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Refunds are made only to the original payment method
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Once approved, refunds may take 7–10 business days to reflect
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Refunds are subject to fair depreciation deductions if the item is returned incomplete or damaged
6. Products Damaged in Transit
If your parcel arrives damaged:
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Do not accept the delivery — note damage on the courier’s waybill
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If damage is found after accepting, contact us with photos immediately
Once a parcel is accepted with no note, it is considered to have arrived in good condition.
7. Return Costs
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Return shipping is the customer’s responsibility
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Returns must include:
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Your proof of purchase
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Description of issue
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Full contact details
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Cellularfin is not liable for items lost or damaged in return transit
You may arrange to drop off the product at a designated return point, by prior agreement only.
8. Exceptions
Special Offers: If a product purchased on promotion is discontinued, we may only be able to offer a repair.
Previously Owned Devices: These carry a 7-day limited warranty, unless otherwise stated. Longer warranties are governed by the manufacturer.
Software Faults: Issues caused by third-party apps or user error (e.g., forgotten passwords, corrupted software) are not covered.
9. Return Address & Contact Info
Cellularfin Returns
Go Supers (Pty) Ltd t/a Cellularfin
📧 info@new.cellularfin.co.za