Frequently Asked Questions
Everything you need to know. Chat with us on WhatsApp if you need more help.
Ordering and Payment
EFT, credit/debit cards, and all major BNPL: PayJustNow (3x 0%), Payflex (4x 0%), Mobicred (up to 12 months), LayUp (no credit check), Happy Pay. Use our Plan Finder.
Most decisions within 2-10 minutes at checkout. PayJustNow and Payflex are typically instant. LayUp is immediate – no credit check required.
LayUp has no credit check and is available to everyone. You can also pay via EFT or card. Contact us for help.
Yes. SSL/TLS encrypted. All payments via PCI DSS-compliant partners. We never store your card details.
Delivery and Tracking
2-4 business days for major centres (JHB, CPT, DBN, PTA). Rural areas 3-5 days. Same-day dispatch for orders before 12pm weekdays.
Tracking number emailed after dispatch. Track via My Account. No tracking within 1 business day? WhatsApp us.
R92 (incl. VAT) nationwide. Rural surcharge R199 may apply. Fees shown at checkout before payment.
Returns and Warranty
7-day return window from delivery in original condition. See our Returns Policy.
All products are brand new with full manufacturer warranty (12-24 months). We handle warranty claims on your behalf within 2 business days.
Within 7 days: contact us for replacement or refund. Within warranty: WhatsApp us your order number and fault description. We submit the claim within 2 business days.
Products
100% genuine, brand new, sealed. Sourced from authorised distributors including Gammatek (official SA distributor for Xiaomi, Redmi, OPPO). No refurbished or grey-market stock.
Yes – all smartphones include a SA (Type M) charger, support local frequency bands, and carry local warranty support.