At Cellularfin, we are committed to delivering your orders safely and efficiently anywhere within South Africa.
Domestic Shipping Only
We currently offer nationwide delivery within South Africa.
We do not offer international shipping or in-person collections.
Order Processing Times
All orders are processed within 1 business day
Orders placed before 13:00 on weekdays are typically dispatched the same day
No orders are dispatched over weekends or public holidays
Delivery timeframes begin after your order has been dispatched.
Delivery Provider: Courier IT
All orders are shipped via our official logistics partner, Courier IT.
Each parcel is assigned a tracking number (waybill) and a link to the Courier IT tracking portal will be provided once shipped.
You may also contact Courier IT’s customer service directly for tracking assistance:
Courier IT Customer Support: 0861 203 203
Email: cptcollections@courierit.co.za
Tracking Site: https://www.courierit.co.za
Signature Required
To protect your purchase:
The person placing the order must sign for the parcel upon delivery
No unattended or “leave at door” deliveries will be accepted
If someone else will receive the parcel, please notify us in writing in advance
Delivery Timeframes (Estimated)
| Region | Standard Delivery | Priority Delivery |
|---|---|---|
| Main Centres | 2 – 4 working days | 1 – 2 working days |
| Regional Areas | 3 – 5 working days | 2 – 3 working days |
| Rural Areas | 4 – 7 working days | Not guaranteed |
Shipping fees may vary depending on the delivery address and parcel size. You will be notified of any surcharges during checkout.
Lost or Delayed Deliveries
If your parcel appears lost or delayed:
Contact us immediately at support@new.cellularfin.co.za
We will launch a formal investigation with Courier IT
We reserve the right to await confirmation from the courier to verify who signed for the package
Once the outcome is confirmed, we will communicate the next steps.
Oversized or Promotional Items
Oversized devices (over 2kg) may incur a R199 shipping surcharge
Promotional or discounted items may be subject to an express shipping fee (typically R99)
Questions or Support?
If you experience any issues with your delivery, please contact us:
support@new.cellularfin.co.za
Be sure to include:
Your order number
Tracking number (if available)
A description of the issue